When your heater quits in the middle of a freezing Texas night, you don’t have time to wait for “business hours.” You need help now.
At 5 Star HVAC Contractors, we provide 24 hour emergency heating service for homeowners in Rowlett, Garland, Plano, and the entire Dallas Metroplex. Whether it’s a gas leak, a furnace that won’t start, or a heat pump encased in ice, our team is ready to deploy.
Need emergency service now? Call us today or schedule online for immediate assistance. If you’re unsure whether what you’re experiencing requires heating emergency repair, keep reading.
What Counts as a Heating Emergency?
It is common for homeowners to hesitate before calling for emergency HVAC service, wondering if the problem can wait until morning. However, certain situations pose immediate safety risks or property damage threats that simply cannot be ignored.
If you are experiencing any of the following, reach out for help immediately:
Gas Smells:
If you smell sulfur or rotten eggs, evacuate your home immediately and call 911 or your gas utility provider from a safe distance. Do not use light switches, phones, or any electrical devices inside. Once the immediate danger is cleared by emergency responders, call us to perform the repair.
Total System Failure in Freezing Temps:
If the temperature is below 40°F and dropping, your home can lose heat rapidly and dangerously. This is a safety issue for your family and your pipes.
Loud Screeching or Banging:
Metal-on-metal sounds often indicate a blower motor or fan is about to seize. Shutting it down now can save the unit from destruction.
Electrical Burning Smells:
If your vents smell like burning plastic or ozone, you may have an electrical short. Turn the system off immediately to prevent a fire hazard.
If you are seeing these warning signs, our dispatch team is ready to help you assess the danger and get a technician on the way.
Why Rowlett Heating Emergencies Are Unique
In Rowlett, we typically experience mild winters. However, that’s exactly why heating emergencies here can be so disruptive. In North Texas, our homes are built to release heat (for summer comfort), not retain it.
We also experience rapid temperature swings. It can easily go from 75°F one afternoon to below freezing the next morning. When this happens, it puts immense, sudden strain on heating systems that have been sitting idle for months.
We understand these local challenges better than anyone because we live here, too. We know how to prepare your system to handle the specific volatility of a Dallas winter.
Types of Heating Systems We Repair
When we arrive at your home, our goal is to restore safety and comfort as efficiently as possible. Our technicians are trained to service all types of heaters, including gas furnaces, electric furnaces, and heat pumps. No matter what system you have, we bring the tools and expertise to fix it right the first time.
Learn about our heating repair services in more detail.
Why Rowlett Neighbors Trust 5 Star in an Emergency
At 5 Star HVAC Contractors, we have built our reputation on being the antidote to the “aggressive sales” culture often found in our industry.
We treat your home exactly how we would want a technician to treat our mother’s home. That means we wear shoe covers, we don’t leave trash behind, and we are respectful even in the middle of the night.
We also never require a deposit. While some emergency contractors demand a credit card up front, we don’t. We trust our work enough to let you simply pay when the job is done.
We also provide honest diagnostics. We won’t try to sell you a new furnace when a simple part replacement will fix the problem. Our goal is to get your heat back on, not to upsell you during a crisis.
We believe that integrity is just as important as technical skill, especially when you are inviting us into your home at 2 AM.
Safety Tips: What To Do While You Wait
Once you have called us for emergency furnace service, there are a few steps you can take to mitigate the cold and keep your family safe until we arrive. Please follow these safety guidelines:
Do NOT Use Your Oven:
Never use a gas oven or stove to heat your home. This is a major carbon monoxide hazard.
Consolidate to One Room:
Gather the family in a central room with the best insulation. Close doors to unused rooms to trap existing heat.
Check Space Heaters:
If you use space heaters, keep them at least 3 feet away from curtains, bedding, or furniture. Never leave them unattended.
Clear the Area:
Ensure the area around your furnace is clear of boxes or clutter so our technician can get to work immediately upon arrival.
By following these steps, you can minimize the risk and discomfort while our technician is en route to your home.
Don’t Face the Cold Alone. Call 5 Star HVAC.
Whether it’s a Tuesday afternoon or a Sunday morning at 3 AM, 5 Star HVAC Contractors is here to serve you. We are the emergency furnace repair experts Rowlett and Dallas rely on to keep winter at bay. Call us today or schedule your 24/7 emergency service online.
